FAQS

 elegantcocoofficial
@gmail.com

 103 Wattle st Sydney
NSW Australia 2007

 Free standard shipping
for orders above $50

 Support service provide
for over 24h, every day.

Shipping & Delivery

Delivery is free on all orders over SGD 50.00. Standard delivery is charged at SGD 8.00 and will be dispatched within 7 working days, subject to availability of the products you have ordered. Please allow extra days for local holidays, SG national holidays, weekends and sale time. Elegant Coco reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance.

Servicing My Items

Elegant Coco does not provide any form of repair services. Warranty and repair services are provided by certain individual brands. Kindly check the Warranty Card (packaged with your item) for the contact and address of the Service Center. Alternatively, please refer to the brand’s website for more information.

Duration for repairs or replacement varies according to each brand. Any services fees and parts costs that are not covered by the given warranty will be charged to the customer. You may wish to contact the respective company’s customer support helplines for them to assist you better.

Should you require more assistance, please reach out to our friendly Customer Experience team here for us to assist you better!

Exchange Eligibility

Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed; We recommend to return your original item for a refund and place a new order for the different product.

Please note that items Sold by Sellers as well as those in the Non-Exchangeable & Non-Refundable Items & Brands list are not available for exchange, unless stated otherwise.

Refunds Process

Refunds are typically issued via your preferred refund method indicated while filling up the 'Online Exchange and Return' request. If a refund method is not selected, by default the mode of refund is your original payment method, except Cash on delivery which is via Wallet Credit.

You will receive an email notification once your refund is processed.

Terms & Policy

Elegant Coco reserves the rights to withhold any refunds if your original item have not reached our warehouse.

Ensure that refund details given are correct and complete.

Any incorrect and/or incomplete entries will be refunded entirely to Wallet Credit.

If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via store credits and your original payment method.

Exchange orders are only refundable via wallet credit.

Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

We are unable to accommodate any refund reversal requests for Wallet Credit if 30 days have past from the refund date.

Any refunded store credit that is used on a new order (including exchange orders), can only be refunded as store credit - even if a different refund method is selected.

Ask a Question

Let us know your questions. Our support team will get back to you as soon as possible.

100000PRODUCTS SOLD
50000HAPPY CUSTOMERS
2YEARS OF DEVELOPING
5000ANSWERED QUESTIONS